Delivery Engagements
Questions about an active project, delivery plan, working session, or handover. Your engagement lead is the fastest route for work already in progress.
Support / A clear route to help
A useful answer starts with the right context.
Whether you are in an active engagement or need help finding a project document, tell us what you are trying to resolve and we will route your request to the right person.
Email support@strataforgeapi.com or use the request form below. For general project discussions, our contact page is the right place to start.
How can we help?
Choose a starting point.
Technical Documentation
Request access to a deliverable, ask about an API specification, or flag documentation that no longer reflects a system.
Security Reviews
Coordinate an architecture review, share a security questionnaire, or discuss the right evidence for a planned assessment. Please do not send credentials or sensitive production data.
Billing & Administration
Get help with statements of work, invoices, purchase orders, vendor setup, or contact changes.
Incident Escalation
For managed-service clients, use the escalation route documented in your service runbook. Include affected service, time observed, impact, and a safe point of contact.
What to expect
Requests sent to support@strataforgeapi.com are reviewed on business days. We aim to acknowledge general requests within one business day and share an owner or next step. Complex requests may need additional context before we can estimate a resolution.
Managed service escalation
Production incident escalation is available only to active managed-service clients. Your signed service agreement and runbook define coverage hours, severity levels, and the escalation route.
Security note: Do not include passwords, access tokens, personal records, or confidential production payloads in a support request. We will arrange an approved channel if sensitive diagnostic material is needed.
Request help
Give us enough to route it well.
A project name, topic, and the outcome you need are a good start. Avoid sharing confidential data in this form.
Your request has been received. Our support team will review it and follow up by email.
We could not submit your request just now. Please email support@strataforgeapi.com.